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SiteReplier is an online customer service platform that provides automated chats through Ami, a fully conversational digital assistant
Key Benefits:

Increase Sales

  • Fully conversational with built-in self-learning, Ami assists online sales and generates qualified sales leads for off-line sales
  • Real-time chats typically increase visitor conversion by 50% – Ami increases conversion in out-of-office hours and during peak times

Reduce Costs

  • By increasing conversion, SiteReplier reduces online marketing cost per sale
  • By automating simple interactions, SiteReplier lowers overall staffing requirement

What Ami Does

Ami provides a personalised experience for each site visitor, offering customer service
as well as specific sales support
Online sales:
Ami takes a visitor through the online sales process and answers related questions

Offline sales:
Ami generates qualified sales leads and passes them to live sales agents via emails, live chats and phone calls
Customer service:
Ami answers frequently asked questions and provides relevant product information

Visitor recovery:
Ami offers assistance when a visitor looks like they are abandoning their basket or leaving the website

Why Use SiteReplier

98% of visitors to a website leave without making an enquiry. Ami captures these lost sales opportunities by intelligently interacting with each visitor at the calculated optimal time based on their browsing pattern

Being fully conversational, Ami is a time and cost effective option for providing customer service and generating qualified sales leads, especially during peak times and out-of-office hours.

Powered by SiteReplier’s Customer Service platform, Ami can be seamlessly integrated with any existing live chat and phone systems to elevate your customer service function

Key Features

Timely engages with every site visitor through an Ami chat

Fully conversational & programmed to deliver set objectives

Generates qualified sales leads, on and offline

Available 24/7 with no limit to service capacity

Ami is part of SiteReplier’s Customer Serivce Platform

SiteReplier_Platform4

FAQs

HOW DO I ADD AMI TO MY WEBSITE?

Ami can be installed on any website by just adding a snippet of HTML code – no developers required!

IS SITEREPLIER COMPATIBLE WITH MOBILES & TABLETS?

Yes, SiteReplier is fully functional on mobile devices

HOW DOES AMI WORK WITH AN EXISTING LIVE CHAT FUNCTION?

Ami can be set up to serve only during out-of-office hours or during busy times, when visitors are not being served fast enough by live agents

CAN YOU PERSONALISE SITEREPLIER?

SiteReplier is fully configurable to reflect your branding and preferred communications style. Examples of personalisation features include speed of response, speed of typing replies, wording, terminology, conversational streams and visual branding

HAVE MORE QUESTIONS?

Feel free to drop us a line to info@sitereplier.com
or give us a call on +44 (0)207 993 2745 during office hours